Please note that we require 3-5 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible!
Once your order is dispatched, depending on your country or region, estimated delivery time can vary from 1 week to 4 weeks, depending on the product. We put estimated delivery times at the bottom of every product description . Please consider any holidays that might impact delivery times.
Also, take note that COVID-19 is causing unpredictable shipping delays beyond our normal shipping times. This can also cause issues with tracking details!
At New Trail Market, we celebrate the act of discovery (that's the "NEW" part of New Trail). We work with vendors of all sizes from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at firstname.lastname@example.org if you believe you have provided an incorrect shipping address.
If your item has already been shipped, you are not eligible for a refund until the item arrives and you ship it back to us. By placing an order on New Trail Market, you are responsible for the cost of return shipping back to New Trail Market. Please refer to our Refund Policy for further information on how to make a return.
If your product doesn't arrive and the tracking doesn't show delivery within 60 days, items are considered "lost" and you will receive a full refund at that point. Just email us at email@example.com if you item has not arrived after 60 days. If the item has already arrived, we cannot process a refund, even after the 60 days.
If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our tracking page.